Mishti Milk —
Dairy Delivery
Management App
Mishti Milk — Dairy Management
The Challenge
Paper Notebooks and Cash Running a Daily Dairy Delivery Operation
Mishti Milk was managing its dairy delivery operation entirely on paper. Delivery staff carried handwritten customer lists for their routes, marking off deliveries with a pen. Customer subscription details — what products, what quantities, what frequency — were recorded in ledgers at the office. When a customer wanted to pause delivery, suspend for a holiday, or change quantities, the update had to be communicated to the office and manually amended in the book.
Payment collection was purely cash-based with no digital record. A delivery person would collect monthly payment at the customer's doorstep, bring cash back to the office, and a staff member would manually update the ledger. Reconciling daily collections with the expected receivables was a slow, error-prone process done at the end of each day. Missed collections were discovered late, and chasing outstanding payments was done from memory or through the ledger.
Attendance tracking for delivery staff was another manual layer — staff signed a paper register on arrival. Managers had no real-time visibility into which routes were covered, which deliveries were complete, and how collections were tracking across the business. The entire operation ran on trust and paperwork, with no system of record and no analytics capability.
The Solution
Dairy Operations App with Subscription Management, Route Scheduling, and Manager Analytics
Akshara Technologies built Mishti Milk as a Flutter app backed by Firebase Firestore, giving the entire operation a live, structured system of record for the first time. Customer subscriptions are managed digitally — product, quantity, frequency, start date, pause dates, and billing cycle are all configured per customer and tracked automatically.
Each morning, the app generates the day's delivery schedule for every active route based on current subscription states. Delivery staff mark each delivery complete through the app as they go, with Firebase Firestore updating the manager's dashboard in real time. FCM push notifications alert managers if a delivery is flagged as missed or if a customer requests a hold.
Payment collection is recorded in-app at the point of collection — the delivery person logs the amount received against the customer's account, the record is timestamped and stored in Firestore immediately. The manager analytics dashboard aggregates daily delivery completion rates, collection totals versus expected, outstanding balances, and staff attendance — all available without waiting for end-of-day reconciliation.
What Was Delivered
Measured Outcomes
From Paper Ledgers to a Fully Digital Dairy Operation
App Screenshots
Mishti Milk in Action
Manager Dashboard
Delivery Schedule
Technology Stack
Tools & Technologies Used
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